Lost or Stolen Debit Card
Mastercard Identity Check
Keeping your account safe and secure is our highest priority. We continue to partner with SHAZAM, our debit card processor, to implement additional authentication known as Mastercard Identity Check.
When both the online merchant and Freedom Bank of Southern Missouri participate in Mastercard Identity Check, the transaction will go through a risk-based authentication. As the cardholder using your card for online purchase with this merchant, you’ll be asked to identify yourself by receiving a One-Time Passcode (OTP) via text message. Once received, you’ll enter this code on a checkout screen with SHAZAM’s logo.
If your transaction with this merchant will not process, it could be due to the following:
- If an invalid OTP is entered in the checkout screen, the transaction will not be authenticated.
- If your phone number is not current on the database in which we host your card, you will be unable to authenticate the transaction.
If three (3) consecutive invalid OTPs are entered into the checkout screen, your card will be blocked. Or if you don’t receive the OTP you will need to contact Freedom Bank of Southern Missouri to unblock only with this online merchant. Your card is still valid with other merchants and good to use at terminals and other merchant locations, you are only blocked against this internet merchant or that specific online computer transaction.
Standard text messaging fees may apply. If you have any questions, please call 417-846-1719.